Shipping policy

EFFECTIVE DATE: 20/02/2022

This shipping and delivery policy is part of our Terms of Service and should therefore be read alongside our main Terms: https://off-the-label.com/policies/terms-of-service.

Please carefully review our Shipping and Delivery Policy when purchasing our products. This policy will apply to any order you place with us.

WHAT ARE MY SHIPPING AND DELIVERY OPTIONS

We offer various shipping options. In some cases a third-party supplier may be managing  our inventory and will be responsible for shipping products.

Free Shipping

We offer free standard shipping on orders over $149.

Expedited Shipping Fees

We also offer expedited shipping fees at a higher rate.

If you select an expedited shipping option, we will follow up after you have placed the order with any additional shipping information.

All times and dates given for the delivery of the products are given in good faith but are estimates only.

For EU and UK consumers: This does not affect your statutory rights. Unless specifically noted, estimated delivery times reflect the earliest available delivery, and delivery will be made within 30 days after the day we accept the order. For more information, please refer to our Terms.

DO YOU DELIVER INTERNATIONALLY?

We offer worldwide shipping. Free standard shipping is valid on international orders.

For information about the customs process, email us at off-the-label.com or visit one of the following websites for your region:

USA - https://www.cbp.gov/

UK - https://www.gov.uk/bringing-goods-into-uk-personal-use

South Africa - https://www.gov.za/services/import/individual-or-personal-goods

Europe - https://trade.ec.europa.eu/access-to-markets/en/content/guide-import-goods

Please note, we may be subject to various rules and restrictions in relation to some international deliveries and you may be subject to additional taxes and duties over which we have no control. If such cases apply, you are responsible for applying to the laws applicable to the country where you live and will be responsible for any additional costs or taxes.

WHAT HAPPENS IF MY ORDER IS DELAYED?

If delivery is delayed for any reason, we will let you know as soon as possible and will advise you of a revised estimated date of delivery.

For EU and UK consumers: This does not affect your statutory rights. For more information, please refer to our Terms.

QUESTIONS ABOUT RETURNS?

If you have questions about returns, please review our Returns Policy : https://off-the-label.com/policies/refund-policy.

HOW CAN YOU CONTACT US ABOUT THIS POLICY?

If you have any further questions or comments, you may contact us by email: info@off-the-label.com